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The Minister of Communication and Information Inaugurates the XL Axiata Service Quality Monitoring Center

simplyasep.com  PT XL Axiata Tbk (XL Axiata) inaugurated a new integrated service quality monitoring center called "Customer Experience & Service Operation Center" (CE & SOC), in Jakarta, Wednesday (15/8).

This monitoring center located in the XL Axiata Tower Building, South Jakarta will be the main means of XL Axiata to ensure that the quality of all services remains prime, along with the continued increase in the number of customers and service traffic.

This new monitoring center will also make it easier for XL Axiata to monitor service dynamics related to the growing development of data / Internet services, including customer service usage behavior in a service. Also present at the inauguration of the Minister of Communication and Information, Rudiantara, Director General of Post and Information Organizers, Ahmad M. Ramli and President Director of XL Axiata, Dian Siswarini.

Dian Siswarini said, "At present our customers continue to grow, as does the use of traffic, especially for data services. About 79% of the total customers are data customers.

XL Axiata Technology Director, Yessie D. Yosetya, XL Axiata President Director, Dian Siswarini, XL Axiata Finance Director, Mohamed Adlan bin Ahmad Tajudin, RI Communication and Information Minister, Rudiantara, and Director General of Post and Information Organizers, Ahmad M. Ramli at the event the inauguration of a new integrated service quality monitoring center called "Customer Experience & Service Operation Center", in Jakarta. Wednesday (15/8).
XL Axiata Technology Director, Yessie D. Yosetya, XL Axiata President Director, Dian Siswarini, XL Axiata Finance Director, Mohamed Adlan bin Ahmad Tajudin, RI Communication and Information Minister, Rudiantara, and Director General of Post and Information Organizers, Ahmad M. Ramli at the event the inauguration of a new integrated service quality monitoring center called "Customer Experience & Service Operation Center", in Jakarta. Wednesday (15/8).


For areas where data services are available, it is also increasingly widespread. Now there are more than 380 cities / regencies that are affordable for 4G LTE and more than 460 cities are affordable for 3G, and this of course will also continue to grow. To ensure all customers get the best service, we need a command center that is able to continuously monitor overall service conditions. "
Dian continued, the existence of a complete and sophisticated command center is important for XL Axiata at present given the continued development of digital technology which then encourages the presence of various types of data services accessed by customers.

Each data service has its own characteristics that have a strong influence on service quality and user satisfaction. As a service provider, XL Axiata must be able to meet customer expectations to be able to enjoy comfortably whatever type of data services they access.

CE & SOC which was formalized consisted of an integrated monitoring room for 4 different NOC (Network Operation Centers), namely the Telco Network, IT Infrastructure, IT Apps, and Billing.

Through this sophisticated facility, XL Axiata will have better and more specific visibility in ensuring the quality of service services, for example related to gaming, social media, streaming, residential and mobile broadband, as well as enterprise businesses.

The CE & SOC command and monitoring center is also designed to anticipate future monitoring needs. This is inseparable from future network development and technology adoption plans, including the possibility of applying 5G, IoT, and M2M technologies according to the growing use of digital technology for various efforts to increase business and business productivity.

Furthermore, through CE & SOC this will also be able to monitor network conditions in real time in all service areas spread across various regions in Indonesia.

From this facility, the condition of the components in the network will also be monitored. In the location of the monitoring command center there were also a number of room facilities to coordinate accompanied by various facilities that were also sophisticated to facilitate coordination in addressing potential problems related to network performance and service quality.

Monitoring activities are carried out by the standby team every day for 24 hours / 7 days a week to ensure XL Axiata can provide the best service for more than 52 million customers spread throughout Indonesia.

About XL Axiata
PT XL Axiata Tbk (XL Axiata) is one of the leading telecommunication companies in Indonesia. XL Axiata focuses on providing digital services to provide convenience for community life activities and encourage the development of Indonesia's digital economy.

Starting commercially since October 8, 1996, XL Axiata currently provides a variety of services for retail and corporate customers supported by an extensive and quality network throughout Indonesia.

Since December 2014, XL Axiata has implemented a 4G LTE network, which was followed by the development of a national-scale 4G LTE commercial in July 2015. XL Axiata is part of the Axiata Group together with Celcom (Malaysia), Dialog (Sri Lanka), Robi (Bangladesh) , Smart (Cambodia), Ncell (Nepal), Idea (India), and M1 (Singapore).
(Sumber XL Axiata)



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