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AHM Wins 19 Awards of The Best Contact Center Indonesia 2018

Jakarta – PT Astra Honda Motor (AHM)  won 19 awards at the prestigious Indonesian Best Contact Center (TBCCI) 2018. With this achievement, AHM was named the 4 best companies in providing services to consumers throughout Indonesia through the Honda Contact Center.

The award for the best performance of the Honda Contact Center was submitted in Jakarta, Friday (3/8). A total of 19 awards were obtained, namely 10 Platinum medals, 2 Gold medals, 3 Silver medals and 4 Brozen medals.

In the Corporate Category, AHM won 4 highest awards in the field of The Best Operation, The Best Business Contribution, The Best People Develoment, and The Best Employee Engagament. In this category, Silver medals are awarded for the Best Technology Innovation and Bronze medals in the field of The Best Social Media.

Asia Pacific Contact Centre Association Leaders. Photo courtesy ASTRA HONDA MOTOR
Asia Pacific Contact Centre Association Leaders. Photo courtesy ASTRA HONDA MOTOR
Asia Pacific Contact Centre Association Leaders. Photo courtesy ASTRA HONDA MOTOR
Asia Pacific Contact Centre Association Leaders. Photo courtesy ASTRA HONDA MOTOR

In the Individual category, the highest award with a Platinum medal was obtained in five fields, namely Best of the Best Team Leader, The Best Customer Service, Best of the Best Customer Service Team Leaders, The Best Supervisor and The Best Manager Customer Service.

Gold medals were won in the fields of The Best Agent and The Best Social Media Agent, as well as Bronze medals for the Best of the Best Support or Trainer and Best of the Best Supervisor fields.

In the Teamwork category, AHM won a Platinum medal in the field of The Best Telesales, Silver medal in the Best Reporting and Bronze medals in the Best Scheduling field. As for the Talent category, AHM won the Silver medal in the field of The Best Video.

Honda General Manager AHM Customer Care Center Istiyani Susriyati said the award was the result of AHM's consistency in providing the best service to consumers of Honda motorcycles through Honda Contact Center services. For AHM, customer satisfaction is the main goal in every service, from purchasing to after-sales service for Honda motorbikes.

"AHM together with the entire Honda motorcycle network in Indonesia puts consumer satisfaction at the top priority by providing the best service. We also continue to develop quality systems and human resources in line with the growing demand of consumers today, "Istiyani said.

TBCCI 2018 was followed by 54 companies and 502 participants in the individual category. All participants were selected through various testing tests both written and presentations from 4 July to 2 August 2018.

For Teamwork categories, 26 companies participated with 324 participants and the Talent category was attended by 18 companies with 75 participants. While the corporate category was followed by 38 companies with 89 categories. All participants were selected through various testing tests both written and presentations from 4 July to 2 August 2018

This award held by the Indonesian Contact Center Association (ICCA) is an effort to support the improvement of the competence of Contact Center practitioners and companies in providing services to consumers. The jury in this event came from academics, practitioners, ICCA administrators, professionals to international judges who are members of the APCCAL (Asia Pacific Contact Center Association Leaders). 







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